Service, terms and store policy
(last update 2018/02/17)
We are ready to follow any instructions our customers might have regarding packing and shipping within our capacities. For example, some of our overseas clients ask us to repack the big boxes into smaller ones, use vacuum bags for plush, divide merchandise between air and ocean shipping, or apply CE labels required by the EU. Upon request, we can also arrange for CE testing.
All prices listed on the website are the customer's wholesale buying price, not the retail price. Half-carton orders are often possible and all prices are tax free (tax only applies to domestic customers). Shipping costs are not included in the list price.
BILLING, PAYMENT and EXPENSES
The customer will be charged for the actual items purchased and all further expenses related; this includes shipping, warehouse space rental and any extra labor required.
Depending on the type of item purchased or the service used, invoice terms are defined as described below:
Any item preordered (release date beyond current or following month, counting from invoice issue date) will be charged a deposit of 30% to 50%. This is necessary because we ourselves have to send down-payments to our suppliers at the same terms.
Should we not be able to verify the down-payment by the set due date, the order will not be finalized and will be treated as canceled. A notification will be sent to the customer.
After the down-payment has been accepted and the order placed, cancellation is generally not possible.
The invoiced amount is a quotation. Any difference between this quote and the final shipping costs will be charged or credited in a later invoice.
We reserve the right to hold all items until the payment of the quotation has been confirmed.
Any item instantly available or due to be released within the following month, or any final charges for shipping will be billed 100%. Previously received deposit from a preorder or a quotation will be deducted from this total amount.
Credit will be calculated monthly for items which suffered shortage or were cut by our supplier or could for any other reason not be supplied by us. This credit will be applied to the customer's balance and used as store credit, unless other arrangements are made.
PAYMENT & EXPENSES:
We currently accept bank wire, PayPal and Square for payment.
All transaction fees charged by financial institutions (Paypal, Square, sending and receiving banks) have to be applied to the payer. If these fees are not paid for, they will carry over in the customers balance and will be recorded and separately charged later.
Any customs duties, VAT and import taxes are not included in the price. The customer is responsible to contact the organization themselves to make the payment.
We hold a balance record for each customer listing all charges and payments made. The customer has the right to ask for an updated copy at any given time.
The balance records the actual charges (without payment fees) and the actual received payments.
In case the balance is off at the end of the month, the billing department is going to send over the record and discuss any payments outstanding or leftover credits with the customer.
Effective from March 1st 2018, we will be enforcing a late payment fee on all billing invoices (this does not effect deposit invoices or shipping invoices - quotation or final). After a due date has passed, we will be sending out payment reminders. Should the payment be late without us receiving any form of notice, a late fee will be charged as follows:
1~30 days overdue 5% late fee
31~60 days overdue 10% late fee
61~90 days overdue 15% late fee
91~ days overdue 20% late fee
Please understand that the late fee is not applied for financial gain but will be charged to cover for financial damage which is caused to our company by not receiving payments on time. Since the financial damage taken is related to our warehouse and storage situation it will only be applied to invoices that are not billing a deposit or shipping costs but actual items which are received by us.
Furthermore, should we receive no notice of any kind and are not able to record a payment for more than 1 month, we will stop any further shipping and hold on to all incoming items until overdue payments are settled. If there is no settlement even after 2 months, we will start reselling the items and no refund will be issued for any deposit made.
Generally we can use whichever service the customer prefers for shipping; otherwise our standard shipping methods are the ones listed below:
Ocean shipment (pallet or container)
Air shipment (air cargo or UPS)
Japan Post Services (EMS, SAL, surface or airmail) - not all services are available for every country.
All customs procedures and clearances are to be handled by the client. Tracking number & packing information will be provided once the shipment is picked up from our warehouse. Nihon Style is not responsible for loss of package or damage caused by the shipping carrier.
The costs for shipping vary depending on weight and size of the packages and country of destination.
The table below shows the shipping charges for UPS by chargeable weight (our standard boxes are of a chargeable weight of 35kg, but this can vary depending on the items packed)
For rates of Japan Post services, please click here:
(you will need to enter an estimated weight, the prefecture Tokyo and your country of destination)
Any other methods will require us to contact the representative freight forwarder, so please send us an email to ask for quotes for air cargo or ocean shipments.
We also provide special repack service to help save on shipping cost (e.g. repacking plush in airtight bags, disassemble original figure boxes, apply CE marks etc.)
Please contact us for handling charges and further details.
Please note we are not responsible for any damage or deformation caused during the shipping period due to the repacking; we will only repack the items if the customer instructs us to.
Please note that our suppliers quantity is subject to change without notice. In such instances, your order may be reduced or entirely canceled. Half carton is available on some items but might be declined at times, in which case we will contact you to confirm either full box order or cancellation.
The pictures posted on the website are for illustrative purpose only and sizes are approximate. The product specification or design may be different than the actual product.
We are looking forward to doing business with you.
The Nihon Style Staff